Terms and Conditions

Please read these Terms of Use carefully. These Terms of Use govern your access and use of our services. By accessing our website (www.printzi.ca) or using our services you agree to be bound by these Terms of Use and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of Printzi. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms of Use.
Printzi RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.

ORDER APPROVAL
Customer is fully responsible for final proof and layout approval prior to the printing process. Printzi is NOT LIABLE for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, Wrong cuts, Incorrect or Missing Folds, Finished Product Size

CONTENT OF THE IMAGE FILE, DAMAGE OF THIRS PARTY RIGHTS
The Purchaser is solely responsible for the content of any submitted image files.
The customer warrants, that he will not submit any image file that infringes any patent, trademark, copyright or other intellectual or proprietary right of any party. The customer could be liable to pay substantial claims for indemnification by a third party for infringing copyright laws. The customer is liable for all consequences of violation of aforementioned rights and indemnifies Printzi from all liability.

COLOR MATCHING
Because of differences in equipment, paper and inks and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and the completed job is expected, unavoidable and shall constitute an acceptable delivery. Printzi will make every effort to produce a reasonable representation based on materials supplied by the customer; however, Printzi does not guarantee color matching. Unfortunately time to time there is a misrepresentation of color due to soft proofing because of calibration of one monitor to another.

PRICE AND TERMS OF PAYMENT
100% prepayment is required before scheduling or beginning production. All Orders remain on hold until full payment is received and verified.  
All Pricing Valid for 30 days from the date of transmittal of the Quotation to Buyer. Printzi reserves the right, by giving notice to Purchaser at any time, to increase the price of goods and services to cover: foreign exchange fluctuation and increases in the costs of labour, materials and manufacturing; and any delay or change in delivery dates, quantities or specification of goods and services occasioned or requested by Purchaser.
Government laws require that we charge applicable sales tax on all orders.

LICENSE ARTWORK TO CLIENT
All original artwork files designed by Printzi remain as Printzi property even after the printed piece is released .Working files will be released to the client for an additional $200 USD.

CHANGES AND CANCELLATION
No Sales Agreement which has been executed by Printzi may be cancelled or amended by Purchaser except with the approval in writing of Printzi and on terms that Purchaser shall indemnify Printzi in full and on demand against all loss (including loss of profit), costs (including the cost of all labor and materials used, as well as accounting, legal and clerical costs), damages, charges and expenses incurred by Printzi as a result of the cancellation or change.
There is no right to cancel an executed Sales Agreement in which goods were custom produced as per the customer’s specification, or were clearly designed for the customer’s personal need.

WARRANTY
Our products and services are provided “as is” without warranty of any kind, either expressed or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement.

RETURNS AND REFUNDS
Since each order is unique to customer and has no re-sale value, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credit. Customer must notify Printzi within 2 business days of order acceptance to notify any defects discovered in the ordered product failing which Customer is deemed satisfied with the product. Where replacement is appropriate, Customer must first return 100% of the received product within 5 days (on their own expense) from the time when the ordered product delivery was taken. All charges related to expedite printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason.
 
ORDER SHIPPING AND DELIVERY
Please note that all turnaround times are estimates. While Printzi will use reasonable efforts to prevent delay of delivery schedules, in no case shall Printzi be liable for any consequential or damages resulting from any delay in shipment or delivery. Orders are F.O.B. the Printzi Plant, and customer shall have recourse only to its selected courier for any shipping issues. Printzi shall not be liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances. Unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation. Shipping rates for high quantity products depend on the customers access to a shipping dock and forklift, otherwise additional charges may apply.

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